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Cancel guide · Updated April 28, 2026

How to cancel Starlink

Starlink is the only major US ISP with a fully self-serve online cancel, no phone call, no retention department, no chat queue. You log into your Starlink account, click 'Cancel Service,' and the line is closed effective end of the current billing cycle. SpaceX intentionally runs Starlink with no human-staffed phone support, all interaction is through the account portal and in-app messaging. The challenge is not the cancel itself, it's correctly handling the equipment return (the dish + router + cables) and choosing between 'pause' and 'cancel,' which are different things with different consequences.

Cancel Starlink, direct line

Not published, support is account-based via starlink.comCall nowOnline cancel form

Policies change frequently. Verify current terms at the time of cancellation. Prices, ETFs, return windows, and cancel numbers can shift, always confirm with the provider on the call before accepting any offer.

Step-by-step: cancel Starlink

  1. Decide between Pause and Cancel

    Starlink offers a 'Pause Service' option separate from cancellation. Pause stops billing immediately, lets you keep the hardware, and lets you reactivate any time without a new $349-499 hardware fee. Cancel terminates the line entirely; if you ever want Starlink again, you'd repurchase hardware at the current price. If you're going on a 6-month break, pause. If you're switching providers permanently, cancel.

  2. Log into starlink.com/account

    Sign in with your Starlink account email and password. If you have multiple service lines (e.g., home + RV/Roam + a second residence), each has its own cancel toggle, you must cancel each individually. Two-factor authentication may be enforced; have your authenticator app or backup codes ready.

  3. Navigate to 'Manage' for the service line you want to cancel

    Each Starlink service line has a 'Manage' or service-detail screen. Look for 'Cancel Service' under account options. Some account types (Business, Maritime, Aviation) may require a contact-form submission rather than self-serve, residential, Roam, and Roam-Inland self-serve directly.

  4. Confirm cancel and capture the confirmation page

    Starlink shows the disconnect date (end of current billing cycle, no proration) and any next-step instructions including the equipment-return shipping label. Screenshot or PDF this page, Starlink does send an email, but the confirmation page also shows the return-deadline date which is the source of truth for the deposit refund.

  5. Decide whether to keep or return the hardware

    If you've owned the dish more than 30 days from delivery, Starlink does not require return after cancellation, you can keep, sell, or store the kit. Note that an inactive dish kit can be reactivated by you (or a buyer) if you ever want service again, the hardware is identity-bound to the original purchaser by default but transferable. If you're inside the 30-day window from delivery, you can return for a full refund.

  6. Use the Starlink app to print the prepaid return label (if returning)

    If returning hardware within the 30-day refund window, Starlink generates a prepaid UPS or FedEx label inside the Starlink app under 'Support > Returns.' Pack the dish (the antenna), router, mounting base, all cables, and the power supply into the original box if you have it (any rigid box works). Drop at any UPS or FedEx staffed location.

  7. Cancel any Starlink Roam or add-on lines separately

    Roam (formerly RV) and Roam-Inland are separate service lines; canceling residential does not cancel Roam, and vice versa. Mobile Priority data, Priority data add-ons, and Boat/Maritime services each have their own toggle. Verify all lines are at $0 monthly billing in your account before assuming you're done.

  8. Watch the next billing cycle for ghost charges

    Starlink billing has been generally clean, but watch for: a charge for the cycle after disconnect (rare but happens during system migrations), and any 'inactivity' fee on a paused-then-canceled line. Refunds for the 30-day window post within 7-14 days after Starlink confirms hardware receipt.

What retention will offer, and how to evaluate it

Here's what to expect when the Starlink retention team pitches you, and how to tell a real offer from a distraction.

  • Starlink does not have a retention department in the traditional sense. There are no save offers, no discounts on the way out, no 'let me transfer you to my supervisor.' The cancel button just works.
  • The closest equivalent is the Pause Service option, which Starlink surfaces at cancel time as 'are you sure you don't want to pause instead?' This is not a retention pitch, it's a useful product feature for seasonal users.
  • If you're canceling Roam/RV because it's too expensive month-to-month, Starlink will sometimes surface the 'Roam 50GB' lower tier as an alternative inside the cancel flow. Real product, not a retention trick.
  • Hardware buy-back or trade-in programs are not offered by Starlink directly. Third-party resale (Facebook Marketplace, eBay, Reddit r/Starlink) is the only path to recover hardware cost on out-of-window kits.
  • Bandwidth or data-cap negotiations are not available, the public Mobile Priority and Priority data tiers are firm.

Early termination fee and equipment return

Early termination fee

Standard Starlink residential, Roam, and Roam-Inland service is no-contract month-to-month with no early termination fee. The hardware kit ($349-499 typical, lower for refurbs and during regional promotions) is purchased outright, it is not a financed contract. If you cancel within 30 days of hardware delivery, you can return the kit for a full hardware refund. After 30 days, the kit is yours to keep, sell, or discard, no buyback. Business plans (Starlink Business, Maritime, Aviation, Mobility) may have term commitments documented in the original SLA, check the contract you signed for those tiers. Priority data add-ons typically have no commitment.

Equipment return

After 30 days from delivery, hardware return is not required. You may keep, sell, transfer, or store the dish and router. If you cancel within the 30-day satisfaction window, return the antenna (dish), router, mounting base, all cables (Ethernet, power), and the power supply for a full hardware refund. Starlink generates a prepaid UPS or FedEx label inside the app under Support > Returns; original packaging is preferred but any rigid box is acceptable. Drop at any staffed UPS or FedEx location. Refund posts within 7-14 business days after Starlink confirms receipt.

Deadline: 30 days after disconnect

Timing tips

  • Cancel any time, Starlink does not prorate, billing runs through the end of your current cycle and stops. Cancelling on day 1 of a cycle gives you the full month of remaining service for what you've already paid; cancelling on day 29 wastes nothing.
  • If you might want service back within 6 months, use Pause Service instead of cancel, you keep the hardware activated and skip the $349-499 hardware repurchase.
  • The 30-day return window starts at hardware delivery, not service activation. If your kit was delivered before you actually plugged it in, the clock has been ticking. Check the delivery confirmation date.
  • Roam users heading inland to a Roam-Inland-only area: switch service tier rather than cancel, the same hardware works on all Roam plans and you avoid the hardware repurchase.
  • If you bought hardware during a promo (e.g., $99 dish during a 2024 regional push), you can still cancel and keep the hardware, but if you're inside the 30-day window the refund is for what you actually paid, not the standard $349.

Frequently asked questions

Can I really cancel Starlink online without a phone call?
Yes. Starlink residential, Roam, and Roam-Inland all support fully self-serve cancel through starlink.com/account. There is no phone retention, no chat queue, no save department to navigate. Click 'Cancel Service' and it processes immediately.
Should I pause or cancel Starlink?
Pause if you'll want service back within 6-12 months at the same address (snowbirds, seasonal users, RV travelers between trips). Cancel if you're permanently switching to fiber or moving to a different broadband solution. Pause keeps the hardware active; cancel terminates the line entirely.
Do I have to return the Starlink dish?
Only if you cancel within 30 days of hardware delivery for a full hardware refund. After 30 days, the kit is yours to keep, sell, or discard. Starlink does not require return after the satisfaction window.
What happens to my Starlink Roam plan if I cancel residential?
Roam is a separate service line and is not affected by canceling residential. You can keep Roam active while canceling residential, or vice versa. Each service line has its own toggle in your account.
Does Starlink prorate the final bill?
No. When you cancel, service continues through the end of the current billing cycle and stops; you do not get a refund for unused days of the cycle. Time the cancel for the start of a cycle to get the maximum service for what you've paid.
Can I sell or transfer my Starlink dish after cancel?
Yes. After cancellation the hardware is unbound from active service but remains physically functional. A new buyer can transfer the kit to their own Starlink account and activate it on a new service plan. Transfer is processed via the Starlink app's account-management flow, no Starlink approval required for residential kits.
What if I'm canceling because of poor signal or service?
If within the 30-day satisfaction window, return for a full refund. If past 30 days and signal has been bad, file a ticket through the Starlink app first, Starlink occasionally issues credits for confirmed obstructions or capacity issues, but there is no formal SLA. Cancel is always available regardless.
Will Starlink try to talk me out of canceling?
No. There is no human in the cancel flow at all on residential and Roam tiers, the page just confirms and processes. Business, Maritime, and Aviation accounts may route to an account manager who can discuss alternatives, but residential is fully automated.
How do I reach a human at Starlink if billing is wrong?
All Starlink support is ticket-based through starlink.com or the Starlink mobile app. Open a support ticket; response time is typically 24-72 hours. There is no published phone number for residential customers.

Thinking of switching instead?

Before you cancel, it's usually worth checking what else is available at your address.