Cancel guide · Updated April 18, 2026
How to cancel T-Mobile Home Internet
T-Mobile Home Internet is the easiest major ISP to cancel, no contracts, no ETFs, and a short phone call. The service is month-to-month by design, positioned as a flat-rate alternative to cable. Cancellation is a 10-15 minute call, primarily to confirm identity, schedule the final cycle, and generate a prepaid shipping label for the T-Mobile gateway.
Cancel T-Mobile Home Internet, direct line
T-Mobile Home Internet does not offer a fully-online cancel flow, phone is the only reliable path.
Policies change frequently. Verify current terms at the time of cancellation. Prices, ETFs, return windows, and cancel numbers can shift, always confirm with the provider on the call before accepting any offer.
Step-by-step: cancel T-Mobile Home Internet
Log into My T-Mobile to find your Home Internet account
T-Mobile Home Internet accounts are separate from T-Mobile Wireless accounts even on the same login. Confirm you're working on the Home Internet line, the gateway's IMEI or account number will be listed under 'Home Internet'.
Call 1-844-275-9310 and ask for Home Internet cancellation
T-Mobile's main line handles Home Internet. Say 'cancel Home Internet' at the voice prompt. You'll route to the right team directly, this is a separate flow from wireless cancellation.
Verify the account with your T-Mobile ID and PIN
Provide your T-Mobile login email or phone number and the 6-8 digit account PIN. The agent may also verify the billing address. Without the PIN, you can reset it through My T-Mobile before calling.
Confirm disconnect date and refund of any prepaid amount
T-Mobile Home Internet bills in advance, if you cancel mid-cycle, you're entitled to a prorated refund of unused service days. The agent should quote the refund amount during the call. Get it in writing via email.
Receive the return shipping label
T-Mobile emails a prepaid USPS or UPS label within 1-3 business days. You can also request it be mailed as a physical label if you don't have a printer. You have 30 days from the disconnect date to return the gateway.
Pack the T-Mobile gateway and ship it back
Return the gateway (KVD21, G4SE, G4AR, 5G21, or whichever model you have), the power adapter, and any Ethernet cables that came in the box. You don't need the original packaging, any padded box will do. Drop at any USPS or UPS location.
Keep the tracking number until the refund posts
The unreturned-equipment fee is $370 for T-Mobile Home Internet gateways. Keep the tracking receipt until you see the refund posted (typically 1-2 billing cycles after return). If tracking shows delivery and you still see an unreturned-equipment charge, call back with the tracking number to dispute.
What retention will offer, and how to evaluate it
Here's what to expect when the T-Mobile Home Internet retention team pitches you, and how to tell a real offer from a distraction.
- A discounted monthly rate ($10-15 off) for 12 months, T-Mobile's primary and usually only retention lever for Home Internet.
- A free gateway upgrade to the newest 5G hardware (G4AR or later) if you're on an older KVD21, only marginally useful if your signal has been stable.
- Bundling with a T-Mobile Magenta or Go5G wireless plan for additional discount, legitimate if you want both, but requires a new wireless commitment.
- Offering a T-Mobile 5G Small Business Internet migration for home-office users, slightly different plan terms, occasionally cheaper.
Early termination fee and equipment return
T-Mobile Home Internet has no contracts and no early termination fee. Service is fully month-to-month, you can cancel any time without penalty. This applies to all Home Internet plans including the promotional bundles with T-Mobile Wireless. If you received a promotional discount (e.g., $20 off with a Magenta MAX line), the discount ends when service ends, but there is no clawback or contract fee.
Return the T-Mobile 5G Gateway (KVD21, G4SE, G4AR, or 5G21 depending on your signup date), power adapter, and any included Ethernet cables. T-Mobile ships a prepaid USPS or UPS label by email within 1-3 business days of cancel. You have 30 days from the disconnect date to ship. Unreturned gateways are billed $370. Original packaging is not required, any padded box works.
Deadline: 30 days after disconnect
Timing tips
- T-Mobile Home Internet prorates final bills, cancel any day of the cycle; the refund hits within 1-2 billing periods.
- Don't cancel before your replacement internet is active. T-Mobile reactivation is easy, but returning-customer promo pricing is less generous than first-time-customer pricing.
- If you have a T-Mobile Wireless + Home Internet bundle discount, porting wireless out first won't retroactively reduce what you already paid, but will make the Home Internet cancel call simpler.
- Peak cancel-call times are weekday evenings. Mid-morning Tuesday-Wednesday is the fastest.
Frequently asked questions
Does T-Mobile Home Internet have an early termination fee?
Can I cancel T-Mobile Home Internet online?
Will I get a refund for the unused portion of this month?
Where do I return the T-Mobile gateway?
What's the unreturned-equipment fee?
Can I cancel T-Mobile Home Internet but keep my T-Mobile Wireless?
What if my T-Mobile Home Internet signal has been bad?
Can I resume T-Mobile Home Internet later if I move?
Thinking of switching instead?
Before you cancel, it's usually worth checking what else is available at your address.