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Cancel guide · Updated April 18, 2026

How to cancel Verizon Fios

Verizon Fios cancellations must go through a phone agent or in-person at a Verizon Experience Store, the online 'disconnect service' page collects your request but almost always triggers a retention callback. Fios has a strong customer base and retention specialists tend to offer serious counter-offers, especially multi-year price locks. Budget 30-45 minutes for the call.

Cancel Verizon Fios, direct line

1-800-VERIZON (1-800-837-4966)Call nowOnline cancel form

Policies change frequently. Verify current terms at the time of cancellation. Prices, ETFs, return windows, and cancel numbers can shift, always confirm with the provider on the call before accepting any offer.

Step-by-step: cancel Verizon Fios

  1. Gather account number, PIN, and the account holder's identity docs

    Find the Fios account number on a recent bill (different from your mobile account if you have Verizon Wireless). The account PIN is a 4-digit code set when service started. Verizon will also verify the account holder's name and address.

  2. Check whether you're under a 2-year price lock or promo agreement

    Fios frequently bundles a 2-year or 3-year price-lock guarantee in exchange for early termination fees. Check your original Work Order or MyVerizon's plan details. If you're under a contract, see the ETF section below before deciding when to cancel.

  3. Call 1-800-VERIZON and select 'cancel service'

    The phone tree has a 'disconnect or transfer service' option. Choose disconnect to route to retention. If the automation says you'll get a callback, stay on the line, ask to speak with a live agent directly.

  4. State your reason clearly

    Fios retention responds well to competitive pressure. Having an AT&T Fiber, Google Fiber, or Frontier Fiber quote in hand unlocks the strongest counter-offers. 'Moving to an address without Fios service' avoids a long pitch.

  5. Weigh retention offers against your alternatives

    Multi-year price locks are common here, make sure the 'discount' isn't tied to a 24- or 36-month contract with an ETF you'd owe if you left early. Ask explicitly whether the offer adds or removes a term commitment.

  6. Confirm disconnect date and get it in writing

    Verizon Fios prorates final bills for internet as of 2026, so the disconnect date controls your final charge. Request an email confirmation with the date, the final amount due, and the equipment return label URL.

  7. Return the Fios router and any set-top boxes within 30 days

    Return the Fios Router (G3100 or later), any Fios TV One boxes, remotes, power cords, and coax cables. Use the prepaid UPS/FedEx label Verizon emails you, or drop off at a Verizon Experience Store. The 30-day window is longer than most ISPs, but don't let it slip.

  8. Watch the next two bills for ETF or equipment charges

    Final Fios bills can take 4-8 weeks to settle. Any ETF (if you had a contract) appears on the final statement. Missing-equipment charges appear on the statement after that. Dispute via MyVerizon chat within 30 days of the charge to minimize friction.

What retention will offer, and how to evaluate it

Here's what to expect when the Verizon Fios retention team pitches you, and how to tell a real offer from a distraction.

  • A new 2-year or 3-year price-lock guarantee that protects your current monthly rate against price increases, genuinely valuable if you plan to stay, but re-arms the ETF clock for the new term.
  • A free speed-tier upgrade (e.g., 1 Gig to 2 Gig) at your existing price, meaningful if you actually need the upstream for cloud backups, work uploads, or multi-user 4K.
  • A Verizon Wireless bundle discount ($10-25/month off a wireless line) contingent on keeping Fios active, legitimate but creates cross-product lock-in.
  • Waived router rental ($15/month) for the remainder of a term, effectively lowering the bill by $180/year.
  • A Disney Bundle or Max subscription included for 12 months, nominal retail value but usually not enough to override a real reason to leave.

Early termination fee and equipment return

Early termination fee

Standalone month-to-month Fios plans have no ETF. Contract plans, common on bundles and multi-year price locks, charge an early-termination fee that declines over the term. Typical structure as of recent Verizon terms: $230-350 at the start of a 2-year agreement, prorating down by roughly $10-15 per remaining month. If you're within 30 days of signup, you can usually cancel without an ETF under Verizon's 30-day money-back guarantee. Verify your specific contract terms in MyVerizon under 'Plan Details' before you call.

Equipment return

Return the Fios Router (G3100, G4100, or E3200), any Fios TV One or Fios One Mini set-top boxes, their remotes, and power cords. Verizon ships prepaid UPS or FedEx labels, print from the email and drop off at any authorized shipping location. Alternatively, Verizon Experience Stores accept returns in person. Unreturned equipment fees run $100-175 per router and $75-100 per set-top box, plus collections risk if unpaid for 60+ days.

Deadline: 30 days after disconnect

Timing tips

  • Time the disconnect for the last day of your billing cycle, Fios prorates final bills, but hitting the cycle boundary avoids short-period billing quirks.
  • If you're under a multi-year price lock and the ETF is under $100, consider eating the fee to escape a degraded plan, but if it's $300+ and you have less than 6 months left, it's often cheaper to finish the term.
  • Port out Verizon Wireless lines first if you're consolidating away from Verizon, bundle discounts require active Fios, so the wireless bill will jump the day Fios disconnects.
  • Don't cancel during a move week if you're relocating within a Fios-serviced area. 'Transfer service' preserves your pricing and avoids equipment returns; 'cancel' does not.

Frequently asked questions

Is there an early termination fee on Verizon Fios?
Only if you're under a contract, typically a 2- or 3-year price-lock agreement tied to a bundle. Month-to-month Fios plans have no ETF. Check MyVerizon's Plan Details page for your specific contract terms.
Can I cancel Fios online without a phone call?
Not fully. Verizon has a disconnect request form, but submitting it typically triggers a retention callback rather than completing the cancel. The fastest path is still calling 1-800-VERIZON directly.
Does Verizon Fios prorate the final bill?
Yes, Fios internet prorates the final bill as of 2026. You pay only for days used. TV service may bill slightly differently on the final cycle, so verify against the confirmation email.
What equipment do I need to return?
The Fios Router, any Fios TV One or Fios One Mini set-top boxes, their remotes, and power cords. Return within 30 days using Verizon's prepaid shipping label or drop off at a Verizon Experience Store.
Can I keep my verizon.net email after canceling Fios?
Verizon.net email was deprecated years ago and migrated to AOL for remaining users. If you have an active address, cancellation of Fios service does not delete the AOL-hosted mailbox.
What if I cancel within the first 30 days?
Verizon typically honors a 30-day money-back guarantee on new Fios orders, you get a refund of installation and prorated service, and the ETF is waived. Confirm this at the start of the cancel call; the agent is required to process it.
Will canceling Fios affect my Verizon Wireless bill?
Yes if you have a bundle discount. Verizon Wireless 'mobile + home' discounts require active Fios service, the wireless bill increases by the discount amount (typically $10-25 per line) starting the next wireless billing cycle after Fios disconnects.
Can I pause Fios instead of canceling?
Verizon offers seasonal service for snowbirds and second-home owners, a reduced monthly rate with service suspended for up to 9 months. Ask about 'vacation' or 'seasonal' plans before canceling if you'll want service back at the same address.

Thinking of switching instead?

Before you cancel, it's usually worth checking what else is available at your address.